Night-of a Performance:
Doors will open one-hour prior to a performance, and seating will begin a half-hour prior to a performance unless otherwise stated. The box office is also open at that time to help assist with any ticketing needs.
The Grand is handicapped accessible for patrons who have hearing or mobility impairments. The Lounge is wheelchair accessible, but not the balcony or gallery seating. Please notify The Box Office about special needs when purchasing tickets.
Devices for the Hearing Impaired:
Assisted listening devices are available free of charge to hearing impaired patrons, at the box office. To use a headset, contact the house manager, the nearest usher before events or go directly to the box office. A major credit card, state ID or driver's license is all that is required for deposit.
The Grand is equipped with a TCoil Hearing Loop. To use this technology, switch your hearing aid to the "T" (Telecoil) setting.
Facilities for Patrons with Disabilities:
The main lobby, historic lobby, main floor and The Grand Lounge are completely accessible to all physically disabled patrons by means of an elevator and a wheelchair lift. The elevator is located in the hallway between the main lobby restrooms and the wheelchair lift is located in the main lobby near the women's restroom. Outside handicap entrance is located on the West side of building.
Sign Language Interpreters:
The Grand, including The Grand Lounge, is a tabacco-free facility. This includes, but is not limited to, cigarettes, cigars, pipes, chewing tabacco, and electronic cigarettes, including tabacco-free electronic cigarettes.
Per Oshkosh City Ordinance 17-3 and Wisconsin Statutes §943.13, No person shall enter upon or remain on these premises while carrying firearms or weapons.
All restrooms are handicapped-accessible.