Performance Guidelines
Please read carefully as some policies have changed.
Reservations and Deposits
Reservations will be accepted by PHONE, FAX, MAIL or EMAIL. Reservation(s) are not secure until a non-refundable deposit of $1 per seat is received.
- FAX or MAIL: click here for a downloadable order form (Adobe Acrobat PDF format). Send faxes to 920-424-2357
- PHONE: Contact Nicki Scovronski at 920-424-2355
- EMAIL: Send your reservation to Nicki Scovronski at nickis@grandoperahouse.org
Payment
A final invoice for balance due will be sent approximately two months prior to the performance, with the exception of early season shows. Payment in full is due one month prior to performance. If final payment is not received by the due date listed on your invoice, your seats may be released for sale and deposit forfeited. Cancellation or reduction of reservation numbers will only be accepted up to one month prior to performance. After that time, you will be responsible for the cost of reserved seats. Additional seats may be purchased up to one week before performance if available. Absolutely no one will be admitted to the theater if payment in full has not been received in advance of performance. Payments will not be accepted on the day of the show.
Prices
Cost is $6.00 per seat. Payment should be made with check or credit card. Cash will not be accepted. No printed tickets will be issued. Ushers will show you to your assigned seats..
Seating
All seating is assigned by the Grand staff based on special needs, grade level, size of group and best ‘fit’ in the theater. It is important to us to keep groups together, however, this is not always possible. Should it be necessary for your group to be split, you will be reunited prior to dismissal from the building. We strongly recommend the use of nametags for all students and adults in your group, clearly marked with name and school.
Special Needs and Accessibility
Please inform us of any special needs at the time of reservation.
Study Guides
Study guides, when available, are downloadable from our website. You may request a study guide be mailed to you if you do not have internet access. No study guides will be sent without a specific request.
Confirmations
Confirmations, in the form of an invoice showing balances paid, will be sent approximately one month prior to the performance. Additionally, maps and arrival and dismissal instructions will be sent.
Refunds and Cancellations
No refunds will be issued for cancellations after final payment has been made. Refunds will only be issued in the event that the performance is canceled by The Grand. If your school district closes due to inclement weather, The Grand will refund your payment.
Chaperones
One free chaperone is allowed for each 10 paid student admissions. Student Discovery Series performances are for the students. Please limit your number of adult chaperones to a reasonable number. Do not have parents call for additional seats. All reservations must be done by the school group.
Age Guidelines
Each touring company has provided us with a recommended age range for their particular performance. These are a suggestion, however, children under 3 years of age will not be admitted to the theater. Babies in arms or child carriers will not be permitted in the theater.
Directions & Bus Parking
Please visit Guest Services for directions to The Grand. When you arrive, please turn into the alley adjacent to the building (see map below), pull up to the handicapped entrance and wait for a Grand representative to board the bus. The representative will greet you and inform the bus driver of the best places to park.
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